Episodes

EP039 - Interview Faisal Masud, CDO of Staples Faisal Masud is the Chief Digital Officer at Staples. His career includes many of the marquee e-commerce companies in North America including eBay, Groupon and Amazon. In the interview, we cover: His background, and e-commerce experience His love of Cricket Competing with Amazon Role of stores Marketplaces Innovation This episode is sponsored by the National Retail Federation. The Jason and Scot show will be live podcasting at the NRF/shop.or...

EP038 - Pokemon GO DeepDive

EP037 - Amazon Prime Day Recap Amazon held it's second annual Prime Day on July 12th 2016. Scot and I break-down the good, the bad, and the ugly from this Amazon invented shopping holiday. Amazon claimed it was it's biggest day ever (but was a bit vague about what that meant). Amazon claimed US orders were up 50% this year over last year (up 60% internationally). Last year Amazon said they sold $400M on PrimeDay deals, so assuming a similar AOV this year, that's $600M in sales. Third party sa...

EP036 - Interview with Neil Ackerman, Global E-Commerce Director at Mondelez Neil Ackerman is the GM and Global eCommerce Director at Mondelez. He joined Mondelez from Amazon where he spent 3 years in the Fulfillment Buy Amazon (FBA) program. Our conversation covered a wide range of topics including: Neil’s background An overview of Mondelez and their e-commerce challenges and opportunities How Mondelez works with Amazon How Mondelez thinks about channel conflict The evolution of grocery e...

EP035 - E-Commerce Deadly Sins A list of the 15 common mistakes we see in digital commerce: Requiring the user to create an account to checkout (See $300M button, now known to be Best Buy) Spending too much on Adwords vs PLA's Not offering Free shipping Not having a fully developed channel strategy Not telling the shopper “when they will get it” Overfocus on customer acquisition, not enough on retention Not having a prominent Search box Over emphasis on mobile app vs mobile website Lack of soc...

EP034 - Interview with Michelle Grant, Head of Retailing at Euromonitor International

EP033 - On Demand Economy (ODE) Deep Dive What is the on demand economy (ODE)? Consumer behavior that is driving the adoption of on-demand economy Mobile Social Bifurcation of Value vs Convenience Zero friction ODE Industry GDP ODE TAM How big today Investments Sample co’s Marketplace Homejoy Handy Amazon Referral - thumbtack Referral 1099 W2 Owned and operated Business models ODE meets retail - where and why do they intersect Delivery Instacart Postmates Deliv Uber Rush Curbside Google...

EP032 - Interview with Greg Pulsifer of VF Corporation

EP031 - Sid Jatia VP Digital at Under Armour An interview with Sid Jatia, VP of Omni-Channel Digital at Under Armour. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 31 of the Jason & Scot show was recorded on Monday, May 16, 2016 at the ShopTalk tradeshow in Las Vegas. The episode was published on Monday June 13th. http://retailgeek.com/podcast Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish,...

EP030 - Mary Meeker, Comscore, Demandware and Amazon News Scot & Jason will both be at the IRCE trade show in Chicago this week. Scot will be leading a pre-conference workshop on Amazon, entitled "Amazon & Me" on Tuesday. Jason will be in the Razorfish booth #548, Scot will be in the ChannelAdvisor both #803 on Wednesday morning. Razorfish is hosting a cocktail party Wednesday night June 8th, from 9pm - 12pm at the rooftop LondonHouse on the Chicago river, please pre-register here if you'd like...

EP029 - Interview with Amanda Greenberg of Ferrara Candy We have a new facebook page! Amanda Greenberg, Sr. Director, eCommerce of Ferrara Candy Company and former head of E-Commerce at Kind. Topics discussed included: Brand Lifecycle Channel conflict Pricing strategy / Map pricing Amazon Digital Impulse Purchases The future Episode 29 of the Jason & Scot show was recorded on Thursday, May 26th, 2016. http://retailgeek.com/podcast Join your hosts Jason "Retailgeek" Goldberg, SVP Comme...

EP028 - ShopTalk Recap

EP027 - Guest Jon Nordmark, Co-Founder of Iterate Studios We have a new facebook page! Jon Nordmark is one of the pioneers of the e-commerce industry. A former marketer at Samsonite Luggage, Jon left when his boss told him "no one will ever buy bags on the internet." Jon proved him wrong by founding eBags, one of the oldest pure play retailers. While at eBags, Jon launched 6pm.com (later purchased by Zappos). Most recently Jon is one of the co-founders of iterate.ai an innovation lab that help...

EP026 - Augmented Reality and Virtual Reality Deep Dive We have a new facebook page! Augmented Reality and Virtual Reality Deep Dive: A. Background - A look at what is driving AR/VR, what the differences between AR/VR are B. The hardware players Microsoft Hololens Magic Leap Oculus Rift Samsung Gear VR HTC Vive Sony Playstation VR Google Cardboard Matel ViewMaster VR Android VR New Google VR Exec - Amit Singh Apple Rumors Patents Amazon Job Postings Patents C. Our take on the players and ex...

EP025 - Retail Apocalypse, NY Store Visits, and Other News

EP024 - Amazon Deep Dive

EP023 - Billy May SVP Digital & E-Commerce at Abercrombie and Fitch A weekly podcast with the latest e-commerce news and events. Episode 23 is an interview with Billy May, Senior Vice President and General Manager of Digital, eCommerce, and Corporate Development at Abercrombie and Fitch. Billy is a 4th generation retailer and a pioneer in retail digital transformation. Today he is responsible for digital and e-commerce for one of the worlds most recognized brands. Our conversation covers a wi...

EP022 - Facebook F8, Channel Advisor Catalyst, Magento Imagine, and Echo Dot review Facebook F8: Announced the messenger bot platform, included several early e-commerce examples. Most reviews of the early shopping bot experiences were poor, but Jason remains optimistic about the platform. Danny Sullivan sends Mark Zuckerberg flowers via Chatbot. Open-source 360 VR camera VR selfie-stick social VR ChannelAdvisor Catalyst: Launched ChannelAdvisor Product Intelligence for Brands which gives br...

EP021 - Local SEO, Amazon Shareholder Letter and eBay Seller Release ChannelAdvisor March Same Store Sales Data: It was another good month for Google with Google Shopping/Product Listing Ads showing strong growth at 41.8%, which seems to have come at the expense of eBay which was flat. Scot has noticed very aggressive placement of PLAs and a number of experiments with new ad units, such as a new 12 pack PLA. Amazon News: Prime Now is coming to Web – Something we suggested should happen in Ep...

EP020 - Guest Kevin Ertell, SVP Sur La Table News: Amazon Dash buttons get an update Next Generation Apple Store opens in Memphis, TN Lululemon new pants wall Facebook Messenger Getting a Wallet Upcoming Events F8 - Facebook Developer Conference April 12+13 Google I/O Developer Conference May 18-20 Guest Kevin Ertell, SVP Digital Sur La Table @kevinertell Cart Talk - a great example of social proof being employed by Sur La Table, getting feedback immediately after purchase. Sur La Table is wo...

EP019 - Grocery Commerce, Adobe & Bronto Summits, Apple Pay News and More

EP018 - Target "Goldfish", Instacart, and Amazon Peeves Amazon News: This week is the 10th anniversary of AWS. Stratechery has a great piece about how Amazon leverages AWS with it's novel strategy for scale Journalists touring Amazon Fulfillment centers, noticed that Amazon uses video shaming to discourage theft. You can take your own tour of an Amazon FC by signing up here. Dropbox announced that they are (mostly) moving off of AWS and developing their own storage. Walmart has released OneOps...

EP017 - JCP, Gap, CostCo, URBN News, February Same Store Sales, Search & Category Page Usability, and Upcoming Events JCP does not plan to close stores Marvin Ellison, JCP CEO: “What’s more, Penney has noticed that when it closes a store, online sales in the surrounding area also fall because awareness of the J.C. Penney brand falters” “Ellison last month told investors that shoppers coming in to pick up an online order typically end up spending another 35% on that trip” Was Ron Johnson right?...

EP016 - Mobile World Congress, Target Earnings, Sports Authority Chapter 11, and Book Recommendations Mobile World Congress recap: Mobile Connect - http://www.gsma.com/personaldata/personal-data-programme Echoss - http://www.12cm.co.kr/en/12cm Viewport fragmentation Q4 results continue to come in: Target Comp sales up 1.9 vs Walmart 0.6% Signature Categories up 6% Traffic up 5 consecutive quarters Q4 E-Com Up 34% vs Walmart 8% 30% of orders fulfilled from stores (40% OOS in FC) E-commerce up 3...